Announcing the Agility Factor Assessment - A new program that delivers improved customer care at lower cost.
More Information >
April 19 -21, 2010
National Conference on Operations & Fulfillment (NCOF) - Orlando, FL
Jay Minnucci will be leading the half day session Contact Center Metrics: Transforming Data Into Results and will also be part of the Customer Experience Track with his session on Bridging the Gap: Connecting Sales and Service in Your Contact Center.
More Information >
June 7-8, 2010
Contact Center Strategy: How Leaders Drive Results - Boston, MA
Join Marilyn Saulnier for the first public presentation of our all-new two day seminar on building a winning strategy for your contact center! We are partnering with The Resource Center to bring you a fresh, results-driven perspective on how leaders can earn top scores from customers while exceeding internal performance objectives. For details on the class and dates/locations, please click on the link below.
More Information >
Contact Center Pipeline – A monthly newsletter dedicated to Contact Center Management. Jay Minnucci is on the Advisory Board and has a monthly column. Marilyn Saulnier and Lesley Vereen also contribute as authors.
More Information >
Read Articles Written by Service Agility>
|
Service Agility: The Efficient Solution to Quality Service
The ultimate expression of service is to value your customer's time. In today's fast paced world, you can differentiate yourself from the competition by giving your customers what they value most – time. We can show you how to do it and just how much it can mean to your enterprise.
Learn how Service Agility has helped businesses save customers' time and more.
Agility Factor is a trademark of Service Agility, Inc
|
