Consulting: Agility Factor Assessment

Announcing our newest offering – The Agility Factor Assessment

Interested in keeping the customer care while cutting the cost?  Better yet, how about improving the customer care while cutting the cost?  Our agility factor assessment helps you do just that!

This program focuses on six commonly overlooked areas of contact center performance and uncovers the opportunities you have to reduce customer and agent workload.  As you shed unnecessary and inefficient processes, costs go down while customer satisfaction and loyalty goes up.  In today’s economy, improving your agility factor is the single best way to optimize today’s results while positioning your operation for future growth.

What You Get
Our program is specific and objective.  Recommendations are actionable and accompanied by the calculated benefit to you and your customers.  They are documented in a report that includes an executive summary, detail (benefits, costs, and recommended process changes) on each of our six categories of opportunity, and attachments that provide the background to our analysis.  We send you the full report, and summarize key points for delivery on-site to you and your team.  During this presentation, we will work jointly with you to develop a customized action plan that optimizes payback.  To download a sample report, please click the link below.

Download a Sample Report (PDF)

The Process
You are only a month away from receiving the report that will put you on the path to agility.  We start with a no-obligation introductory call to explain the program, answer your questions, and learn about your environment.  From that, we create a customized proposal to meet your specific needs.  Once you decide to continue, we will set up a schedule to work through our four-step process:

The Cost
The fee for our Agility Factor Assessment is based on the complexity (size, number of distinct skills, handle time, call types, etc.) of your environment.  Pricing starts at an amount similar to the average loaded cost of a US-based contact center agent for one year.  Payback on your investment will generally be under six months, and will often be much quicker.  Benefits will last so long you (and your customers) will be calling this one of the best decisions you have ever made.  To get started, please complete the form below, click submit, and we will be in touch with you shortly.

Please provide us with the following information so we can contact you about our Agility Factor Assessment. Name: Title: Company: Phone: Email: Preferred Contact Method: Phone E-mail Either Number of Agents in Your Center:

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