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Contact Center Strategy: How Leaders Drive Results Service Agility will help you Impress your Customers

Announcing the Agility Factor Assessment - A new program that delivers improved customer care at lower cost.

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Contact Center Director Training and Certification
September 13-14, 2010
Dallas, TX
October 25-26, 2010
Las Vegas, NV
Join us at our all new two day seminar on building a winning strategy for your contact center!  We are partnering with The Resource Center to bring you a fresh, results-driven perspective on how leaders can earn top scores from customers while exceeding internal performance objectives.  For details on the class and dates/locations, please click on the link below.

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Contact Center Pipeline – A monthly newsletter dedicated to Contact Center Management. Jay Minnucci is on the Advisory Board and has a monthly column. Marilyn Saulnier and Lesley Vereen also contribute as authors.

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Service Agility: The Efficient Solution to Quality Service

The ultimate expression of service is to value your customer's time. In today's fast paced world, you can differentiate yourself from the competition by giving your customers what they value most – time. We can show you how to do it and just how much it can mean to your enterprise.

Learn how Service Agility has helped businesses save customers' time and more.

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