© 2018 by Service Agility

December 5, 2017

Originally published in the Contact Center Pipeline, September 2014  

“Well, you know, it is a call center.”  That phrase always seems to be uttered at some point when discussing turnover at a contact center.  It suggests a certain resignation to a situation that i...

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February 15, 2018

January 10, 2018

November 10, 2017

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