© 2018 by Service Agility

May 15, 2018

Originally published in Contact Center Pipeline, September 2017.

Skills-based Routing (SBR) is a feature found on any ACD today, and it’s been around for over 30 years.  It is so common, in fact, that it’s become an afterthought when purchasing a contact center phone sy...

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February 15, 2018

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