Tech Worth Following, 2018 Edition
Originally published in Contact Center Pipeline, August 2017 OK, let’s set the ground rules. We are interested in defining contact center technology that is worth following in 2018. That doesn’t mean we want things that customers expect you to have today (hello, text chat), nor are we going to comment on applications that you should have installed yesterday (yes, screen pops are a safe bet). Our focus for this article is on those items that belong on our “watch list”. We